YES4Youth Programme 2026: Service and Support Controller Opportunity at Ctrack (Apply Now)
South African youth looking for entry-level job opportunities, paid internships, and workplace training programmes now have an exciting opportunity through the YES4Youth Programme offered by Ctrack in collaboration with the Youth Employment Service (YES).
This 12-month YES4Youth placement gives unemployed youth valuable work experience in customer service, operations coordination, administration, and technical support. Participants will receive a monthly stipend of R5,000 while gaining practical skills that can significantly improve their chances of long-term employment in South Africa’s competitive job market.
If you have Grade 12 and want to start building a professional career, this programme could be the stepping stone you need.
About the YES4Youth Programme in South Africa
The Youth Employment Service (YES) is one of South Africa’s most impactful employment initiatives designed to combat youth unemployment and develop workplace-ready skills.
Through partnerships with leading companies such as Ctrack, the programme allows young people to gain real workplace experience in professional environments.
The initiative focuses on:
- Creating first-time job opportunities for young people
- Providing hands-on industry training
- Developing practical workplace skills
- Helping participants build professional networks
- Improving future employability
For many young South Africans, YES programmes are the first step toward permanent employment or further career development.
Why Join the Ctrack YES4Youth Programme
Ctrack is a leading technology company specialising in vehicle tracking, fleet management, and telematics solutions. The company is known for innovation and advanced technology that helps businesses and individuals monitor vehicles and improve operational efficiency.
By joining this programme, candidates will gain exposure to:
- Real business operations
- Customer service management
- Scheduling and logistics coordination
- Administrative systems
- Technical support processes
Participants will work in a fast-paced professional environment, learning from experienced professionals while developing high-demand workplace skills.
This makes the programme particularly valuable for youth interested in business administration, customer service, operations management, or technical support careers.
Service and Support Controller Role Explained
The Service and Support Controller position plays an important role in ensuring that customer service operations run smoothly.
In this role, participants will help manage installation requests, customer queries, repair scheduling, and technician coordination.
The position provides real exposure to service operations management, helping participants understand how companies deliver efficient customer support and maintain service quality.
Key responsibilities include coordinating technicians, assisting customers with requests, managing service schedules, and ensuring accurate administrative processes.
This role is ideal for young individuals who enjoy problem-solving, communication, organisation, and working with people.
Key Responsibilities in the YES4Youth Placement
Participants selected for the programme will assist with several operational tasks within the service and support department.
Installation request and scheduling management
The role involves receiving new installation requests from internal departments and coordinating technician schedules to ensure work is completed efficiently.
Responsibilities include:
- Scheduling customer installations
- Allocating work to technicians
- Monitoring service requests
- Ensuring jobs are completed on time
This part of the role teaches valuable logistics and coordination skills.
Customer request and query handling
Participants will also support customer communication by handling service requests such as repairs, re-installations, or equipment removal.
Tasks may include:
- Responding to customer calls and emails
- Resolving service issues
- Escalating complex cases
- Maintaining professional communication
This helps develop customer service excellence and communication skills.
System management and administration
Accurate data management is essential for service operations.
Participants will assist with:
- Capturing customer information
- Updating internal systems
- Processing job cards
- Maintaining service records
- Supporting invoicing processes
These tasks strengthen administrative and digital workplace skills.
Technical coordination and control room communication
The Service and Support Controller will also communicate with technicians and the control room when necessary.
Responsibilities include:
- Sharing job instructions with technicians
- Coordinating vehicle testing
- Ensuring technicians receive accurate job details
This exposure helps participants understand technical service environments.
Stock and resource management
Participants may assist in managing resources used during installations and repairs.
Duties include:
- Monitoring stock levels
- Recording equipment usage
- Ensuring accurate documentation
This builds experience in inventory and resource control.
Financial and billing support
Another important part of the role is assisting with billing accuracy.
Tasks may include:
- Checking warranty details
- Supporting invoicing processes
- Following up with departments regarding service charges
This provides insight into business financial operations.
Skills You Will Develop During the Programme
The YES4Youth programme at Ctrack is designed to equip participants with practical skills employers value.
These include:
- Professional customer communication
- Administrative accuracy
- Problem-solving and decision making
- Scheduling and time management
- Multitasking and prioritisation
- Working with digital systems and CRM platforms
- Handling high-volume service operations
These are transferable skills that can open doors to many career paths.
Minimum Requirements to Apply
To qualify for this opportunity, applicants must meet the following requirements:
- Be a South African citizen
- Be between 18 and 29 years old
- Be currently unemployed
- Have not previously participated in the YES4Youth programme
- Have Grade 12 / Matric as the highest qualification
- Have no criminal record
- Live close to the workplace area
- Be available to start employment on 1 May 2026
Additional qualifications related to customer service, business administration, or operations may be advantageous but are not mandatory.
Programme Duration and Stipend
Successful candidates will participate in the programme for:
Duration: 12 months
Monthly Stipend: R5,000
The stipend helps support participants while they gain valuable work experience.
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Although it is a temporary programme, many YES participants use the experience to secure permanent jobs or further career opportunities.
Why YES4Youth Programmes Are Valuable for Your Career
South Africa faces one of the highest youth unemployment rates in the world, making workplace experience extremely valuable.
YES programmes help bridge the gap between education and employment by giving young people real experience in professional environments.
Benefits include:
- Building a strong CV
- Gaining industry exposure
- Developing workplace confidence
- Learning professional communication
- Improving future job prospects
Many employers prefer candidates who already have workplace exposure, even if it comes from internships or youth programmes.
Application Deadline
Interested applicants should submit their applications before the deadline.
Closing Date: 23 March 2026 at 16:00
Late applications may not be considered, so it is important to apply early.
Final Thoughts
The YES4Youth Service and Support Controller Programme at Ctrack is an excellent opportunity for young South Africans looking to gain professional experience and develop career-ready skills.
With a 12-month paid placement, hands-on training, and exposure to real business operations, the programme provides a valuable stepping stone toward long-term employment.
If you meet the requirements and want to build a future in customer service, administration, or operations management, this opportunity could be the start of your professional journey.