Sanlam Client Services Administrator Learnership 2026 | Apply for a 12-Month Paid Learnership in Johannesburg
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Launch Your Career with the Sanlam Client Services Administrator Learnership Programme
If you are a young South African with a Grade 12 qualification and are looking for an opportunity to gain valuable work experience, the Sanlam Client Services Administrator Learnership 2026 could be the ideal starting point for your career.
Sanlam is inviting unemployed youth to apply for its 12-month Client Services Administrator Learnership Programme, designed to equip participants with practical workplace experience, professional skills, and industry knowledge within one of South Africa’s leading financial services companies.
This programme combines structured workplace learning with practical on-the-job training, giving successful candidates the opportunity to develop valuable administrative, customer service, and communication skills while receiving a monthly stipend.
Whether your long-term goal is to build a career in customer service, office administration, insurance, finance, banking, or business administration, this learnership provides an excellent foundation.
About Sanlam
Sanlam is one of South Africa’s most respected financial services groups with a long history of providing innovative financial solutions to millions of customers.
Through its Developing Markets division, Sanlam focuses on delivering affordable financial products to South Africans, including:
- Funeral insurance
- Life insurance
- Personal accident cover
- Education savings plans
- Wealth creation solutions
- Financial protection products
The company is committed to developing young talent by creating employment opportunities, learnerships, internships, and graduate development programmes.
About the Client Services Administrator Learnership
The Client Services Administrator Learnership has been created specifically for unemployed South African youth who want to gain practical workplace experience in a professional corporate environment.
Successful learners will work alongside experienced professionals while completing practical learning activities and workplace assessments.
The programme focuses on developing skills in:
- Customer service
- Client administration
- Office support
- Financial services
- Policy administration
- Data capturing
- Communication
- Digital customer support
- Business operations
Benefits of the Learnership
Participants selected for the programme will receive several valuable benefits, including:
- 12-month fixed-term learnership contract
- Monthly stipend
- Practical workplace experience
- Continuous coaching and mentoring
- Professional skills development
- Exposure to the financial services industry
- Workplace assessments
- Structured learning programme
- Logbook-based workplace learning
- Increased employability after completion
This learnership offers valuable experience that can strengthen your CV and improve your future employment opportunities.
Key Responsibilities
As a Client Services Administrator Learner, you will provide administrative and customer support services while learning the daily operations of the business.
Your duties may include:
- Answer incoming customer telephone calls professionally.
- Assist clients with general enquiries.
- Provide customer support through telephone, email, and WhatsApp.
- Capture and update customer information accurately.
- Maintain electronic customer records.
- Assist clients with policy-related requests.
- Process policy amendments.
- Update customer contact information.
- Capture beneficiary changes.
- Route documentation to the correct internal departments.
- Follow up on outstanding customer requests.
- Support claims administration processes.
- Ensure customer information remains accurate.
- Complete administrative tasks within service standards.
- Maintain confidentiality of client information.
- Deliver excellent customer service at all times.
What You Will Learn
During the programme, learners will develop practical workplace skills including:
- Customer relationship management
- Office administration
- Client communication
- Data capturing
- Record management
- Insurance administration
- Business communication
- Professional workplace etiquette
- Digital customer service
- Telephone communication
- Problem-solving techniques
- Time management
- Team collaboration
- Administrative procedures
These skills are highly transferable across many industries, including banking, insurance, retail, finance, and customer service.
Minimum Requirements
Applicants must meet the following requirements:
- South African citizen
- Grade 12 / Matric certificate
- Between 18 and 35 years old
- Currently unemployed
- Have not completed a previous learnership
- Available to commit to the full 12-month programme
- Passionate about customer service
- Willing to learn
- Good communication skills
- Positive attitude
- Professional behaviour
Knowledge and Skills
Successful applicants should demonstrate an interest in:
- Customer service
- Administration
- Data collection
- Information management
- Record keeping
- Filing systems
- Database maintenance
- Basic calculations
- Processing transactions
- Organisational skills
Personal Attributes
Sanlam is looking for motivated young people who demonstrate:
- Strong communication skills
- Positive attitude
- Customer-focused mindset
- Teamwork
- Adaptability
- Willingness to learn
- Attention to detail
- Good planning skills
- Time management
- Reliability
- Professionalism
- Integrity
- Accountability
- Resilience
- Innovation
- Results-driven attitude
Career Opportunities After the Learnership
Completing this programme can help prepare you for careers such as:
- Client Services Administrator
- Customer Service Consultant
- Contact Centre Agent
- Call Centre Administrator
- Office Administrator
- Reception Administrator
- Claims Administrator
- Insurance Administrator
- Policy Administrator
- Customer Experience Consultant
- Financial Services Administrator
- Data Capturer
- Administrative Assistant
The experience gained during this programme can also improve your chances of securing permanent employment within the financial services sector.
Why Choose a Sanlam Learnership?
Sanlam is recognised as one of South Africa’s leading employers and has invested in developing young professionals for many years.
By joining this programme, you will gain:
- Real workplace experience
- Professional mentorship
- Exposure to corporate culture
- Industry-recognised experience
- Improved employability
- Practical administrative skills
- Customer service expertise
- Professional references
- Workplace confidence
Employment Equity
Sanlam is committed to creating an inclusive and diverse workplace.
Appointments will be made in line with the company’s Employment Equity objectives and transformation strategy.
Application Process
Applicants who meet the minimum requirements are encouraged to submit their applications before the official closing date.
Only shortlisted candidates will be contacted after the closing date. The recruitment process may include assessments, interviews, and verification of qualifications and supporting documents. Apply Now
Ensure that all information provided in your application is accurate and complete before submitting.
Final Thoughts
The Sanlam Client Services Administrator Learnership 2026 is an outstanding opportunity for unemployed South African matriculants who want to gain paid work experience while developing valuable professional skills.
If you are eager to begin your career in administration, customer service, insurance, or financial services, this programme offers an excellent platform to build experience, improve your employability, and take the first step towards a successful future.