Call Centre Agent (Luxury Hospitality / Travel – Global)
Introduction
Well known international hospitality / travel entity
Description:
A well known hospitality client is seeking an English speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.
Willing to work at the office, various shifts Monday to Sunday with 2 days’ off (Support global market)
Basic salary and incentive
Interview process – 3 rounds
Clear credit record
Great track record – reference checks will be conducted upfront
Key performance areas:
Booking: Cruise Itineraries, hotels, pre and post travel
Able to engage with client on national and international level via various platforms
Drive continuous improvement on guest journey
Support Global Sales Profile
Qualifications and experience:
1.Matric(Grade 12)
2.No less than 1 years’ relevant experience in travel or hospitality in the call centre, international exposure
3.Excellent English communication
Key skills:
1.ReliableCustomer orientated
2.Problem solver
3.Attentive listening
4.Adaptable
5.Passionate
6.Systems driven
We offer : Medical Aid Contribution