Department of Employment and Labour: Client Service Officer
Employer: Department of Employment and Labour
Salary: R269 499 per annum
Location: Gauteng, South Africa
Closing Date: 13 February 2026
Job Overview
The Department of Employment and Labour invites suitably qualified candidates to apply for the position of Client Service Officer. The successful candidates will provide frontline customer service and administrative support related to Unemployment Insurance Fund (UIF) services. This role ensures accurate processing of UIF applications, adherence to legislation, and efficient service delivery in line with Batho Pele principles.
Available Positions and Labour Centres
Alberton – Ref No: HR4/4/4/01/01 (8 Posts)
Benoni – Ref No: HR4/4/4/01/02 (6 Posts)
Boksburg – Ref No: HR4/4/4/01/03 (5 Posts)
Brakpan – Ref No: HR4/4/4/01/04 (6 Posts)
Carletonville – Ref No: HR4/4/4/01/05 (7 Posts)
Germiston – Ref No: HR4/4/4/01/06 (10 Posts)
Johannesburg – Ref No: HR4/4/4/01/07 (2 Posts)
Kempton Park – Ref No: HR4/4/4/01/08 (9 Posts)
Nigel – Ref No: HR4/4/4/01/09 (6 Posts)
Roodepoort – Ref No: HR4/4/4/01/10 (6 Posts)
Sandton – Ref No: HR4/4/4/01/11 (2 Posts)
Sebokeng – Ref No: HR4/4/4/01/12 (7 Posts)
Soweto – Ref No: HR4/4/4/01/13 (6 Posts)
Springs – Ref No: HR4/4/4/01/14 (5 Posts)
Vanderbijlpark – Ref No: HR4/4/4/01/15 (7 Posts)
Vereeniging – Ref No: HR4/4/4/01/16 (4 Posts)
Atteridgeville – Ref No: HR4/4/4/01/17 (5 Posts)
Bronkhorstspruit – Ref No: HR4/4/4/01/18 (5 Posts)
Ga-Rankuwa – Ref No: HR4/4/4/01/19 (5 Posts)
Krugersdorp – Ref No: HR4/4/4/01/20 (8 Posts)
Mamelodi – Ref No: HR4/4/4/01/21 (6 Posts)
Pretoria – Ref No: HR4/4/4/01/22 (2 Posts)
Randfontein – Ref No: HR4/4/4/01/23 (6 Posts)
Soshanguve – Ref No: HR4/4/4/01/24 (8 Posts)
Temba – Ref No: HR4/4/4/01/25 (5 Posts)
Key Responsibilities
Screen and assess UIF benefit applications
Process UIF claims and payment continuation forms accurately
Register and capture client information on UIF systems
Provide general administrative support and maintain accurate records
Deliver professional customer service and respond to client enquiries
Ensure compliance with UIF legislation, policies, and procedures
Minimum Requirements
-Matric / Grade 12 / Senior Certificate
-Skills and Competencies
-Basic knowledge of UIF legislation and public service procedures
-Computer literacy with strong data-capturing skills
-Excellent verbal and written communication skills
-Strong customer service and client relationship skills
-High level of attention to detail and administrative accuracy
-Ability to interpret legislation, policies, and procedures
-Conflict resolution and problem-solving skills
-Good time management and ability to work under pressure
-Professional telephone etiquette and interpersonal skills
-Willingness to undergo pre-entry assessments and security vetting
How to Apply
Applications must be submitted using the new Z83 Application Form, obtainable from any Public Service Department or via www.gov.za/documents. The form must be fully completed, initialled, and signed.
Applicants must submit:
A completed and signed Z83 application form
An updated and comprehensive CV
Online Applications
Combine the Z83 form and CV into ONE PDF document
Clearly state the job title and reference number in the email subject line
Email applications to: Jobs-UIF-GP1@labour.gov.za
Closing time for email submissions: 23:59 on 13 February 2026
Hand Delivery or Postal Applications
Send or deliver applications to:
Chief Director: Provincial Operations
PO Box 4560
Johannesburg, 2001
Or hand deliver to:
47 Empire Road, Parktown
Important Notes:
Applications submitted late, by fax, or that do not comply with the instructions will not be considered.
Only shortlisted candidates will be contacted. If you do not receive feedback within eight (8) weeks after the closing date, please consider your application unsuccessful.
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How to Apply
Send your CV and your documents to UIF-GP1@labour.gov.za