Contact Centre Learner – Momentum Health (Apply Now)
Reference Number: MMH250228-11
Location: Centurion, Gauteng, South Africa
Position Type: Temporary Learnership
Closing Date: 12 January 2026
About Momentum Metropolitan
Momentum Metropolitan is one of South Africa’s leading financial services groups, offering innovative and client-focused solutions across the insurance, investments, healthcare, and employee benefits sectors. Through our trusted brands – including Momentum, Multiply, Guardrisk, and Eris Property Group – we empower individuals, families, and businesses to protect what matters most and to build sustainable financial futures.
At Momentum Metropolitan, people are at the heart of everything we do. We believe in nurturing talent, unlocking potential, and creating opportunities that enable individuals to grow both professionally and personally. Our commitment to transformation, skills development, and inclusive growth is reflected in our investment in learnerships and structured development programmes that prepare young South Africans for meaningful careers.
About the Learnership Opportunity
Momentum Health invites unemployed South African youth to apply for the Contact Centre Learner Programme, a structured 12-month learnership designed to provide both theoretical knowledge and practical workplace experience within the medical aid and healthcare administration environment.
This learnership leads to a nationally recognised qualification:
Occupational Certificate: Health Care Benefits Advisor (NQF Level 5 – SAQA ID 105030).
The programme offers participants the opportunity to gain hands-on exposure in a professional contact centre environment while developing critical skills required in the health insurance and financial services industries.
The learnership will commence on 01 February 2026 and conclude on 31 January 2027.
Purpose of the Role
The primary purpose of the Contact Centre Learner role is to develop competent, customer-focused professionals who can deliver high-quality service within a medical scheme environment. Learners will receive structured training and on-the-job experience to equip them with the skills, knowledge, and confidence required to support members, healthcare providers, and internal stakeholders.
This opportunity is ideal for motivated individuals who are passionate about customer service, eager to learn, and committed to building a sustainable career in the healthcare or insurance sector.
What Is a Learnership?
A learnership is a work-based learning programme that combines formal education with practical workplace experience. Learners are employed on a fixed-term contract and receive structured training that leads to a nationally recognised qualification.
Through this learnership, participants will:
Gain industry-relevant knowledge and practical skills
Develop workplace readiness and professionalism
Build a strong foundation for long-term career growth
Improve employability within the financial services and healthcare sectors
Although permanent employment is not guaranteed upon completion, successful learners will be better positioned to access future career opportunities within Momentum Metropolitan and the broader industry.
Minimum Requirements
To be considered for this opportunity, applicants must meet the following criteria:
South African citizen
Aged between 18 and 30 years
Currently unemployed
In possession of a Grade 12 / Matric certificate
Minimum 40% in Mathematics or 60% in Mathematical Literacy
Minimum 50% in English and one additional South African language
Not currently registered for any other learnership, internship, or tertiary qualification
Must not have completed the same learnership previously
Able to commit to the full duration of the 12-month programme
Able to travel to the workplace in Centurion independently
Willing to participate fully in both theoretical and practical components
People living with disabilities are strongly encouraged to apply.
Key Responsibilities
During the learnership, successful candidates will be required to:
Participate in classroom-based learning sessions and structured workplace training
Gain an understanding of medical scheme operations and health insurance products
Provide accurate and professional support to clients via various communication channels
Learn and apply company policies, procedures, and compliance standards
Capture and manage information accurately on internal systems
Complete logbooks and assessments in line with SETA requirements
Compile and maintain a Portfolio of Evidence (PoE) for assessment purposes
Demonstrate professionalism, accountability, and ethical conduct at all times
Work collaboratively within a team environment
Prepare for and successfully complete the EISA examination
Skills and Competencies
Successful learners will demonstrate the following attributes:
Strong communication skills (verbal and written)
Excellent interpersonal and customer service skills
Attention to detail and accuracy
Ability to manage time effectively and meet deadlines
Willingness to learn and adapt in a fast-paced environment
Problem-solving and critical thinking ability
Emotional intelligence and professionalism
Ability to work independently as well as part of a team
Commitment to personal development and continuous learning
Why Join Momentum Health?
By joining Momentum Health, you become part of a purpose-driven organisation that values innovation, diversity, and people development.
You will benefit from:
Exposure to a leading healthcare and financial services environment
Structured learning supported by experienced professionals
Practical experience that enhances employability
A supportive and inclusive workplace culture
A strong foundation for a long-term career in the health and insurance sector
Momentum Metropolitan is committed to transformation and equal opportunity. We believe in empowering young talent and creating pathways for sustainable employment.
Important Information for Applicants
Applications must be submitted before 12 January 2026
Only shortlisted candidates will be contacted
Applicants are required to submit certified copies of:
South African ID
Matric certificate (certified within the last 3 months)
Verification checks will be conducted as part of the recruitment process
Applicants should ensure that all information provided is accurate and complete
Take the First Step Toward Your Future
If you are ambitious, driven, and ready to start a rewarding career in the healthcare and financial services sector, this learnership offers the ideal platform to build your future.
Apply today and take the first step toward becoming a skilled professional within Momentum Health.